FAQ’s

1. Do I need a referral?
No you do not need a referral to see a physiotherapist.
A medical referral from your general practitioner is necessary only if: You have been injured at work and your case is being managed by workcover; or your treatment is covered by Veterans Affairs; or you are claiming your treatment expenses through a 3rd party claim.
Your physiotherapist is also able to refer you on to other medical and allied health professionals where it is appropriate.

2. Do I need to bring anything or wear anything in particular?

Bring any x-ray or scans that are relevant to your condition or injury with you. Wear comfortable clothing if possible.

3. How long does a treatment take?
A thorough assessment of your problem strong will normally involve an initial consultation of 45-60 minutes. If you have multiple areas or a complex problem please let our reception staff know this at the time of booking. A follow on consultation will take approximately 20-30 minutes. If you are a new patient please arrive 10 minutes prior to your appointment time, to allow time to fill in our new patient information form.

4. Is parking available?
Yes, street parking is available in Queens Parade and the surrounding streets.

5. Do I need to pay for the visit at the time?
Yes, payment is required on the same day of service. We do provide a Hicaps service
Please note: Private Health Insurance usually only provide a partial rebate of the fee charged.

8. Do you treat workcover, Veterans Affairs, EPC and TAC Patients?
Yes we do, but please be aware you will still need to pay for your consultation on the day until we have confirmation that you claim has been accepted and you have reached your TAC medical threshold. TAC and workcover may only partially cover the cost of services at this clinic.

9. Do you make home visits ?
No as we are unable to provide a comprehensive service in the home environment.

10. Can I make appointments via email?
No please ring the clinic to make your appointment 9486 1918. We are however happy to answer enquiries via email: admin@cliftonhillphysiotherapy.com.au